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Requirement for the Tele Caller/ Customer Support Executive

Responsibilities:

• Handle inbound and outbound customer calls professionally and efficiently
• Understand and explain IT products/services to potential clients
• Maintain accurate records of customer interactions in CRM systems
• Follow up with leads, schedule demos, and assist the sales team
• Resolve customer queries, provide support, and escalate issues as needed
• Maintain client satisfaction and ensure a positive customer experience
• Coordinate with internal teams for service-related queries or requests
• Achieve daily/weekly/monthly calling and follow-up targets

Skills Required:

• Excellent communication skills in English and Hindi (regional language is a plus)
• Basic understanding of IT products, services, or terminology
• Strong interpersonal and problem-solving abilities
• Ability to handle pressure and multitask efficiently
• Experience with CRM tools, ticketing systems, or call management software
• Good listening skills and customer-first approach
• Organized, punctual, and team-oriented attitude